上周，我访问了一个新的网上赌场，网站的名字我就不提了。我以前听说，它是一个前途无量网上赌场。乍一看，我也如此认为。 它有时髦的图形，大量的营销炒作方式以及许多不错的游戏选择。但我还是决定在开立帐户前先做一些幕后检查。我需要检查他们的客户支持选项。我还想看看他们是如何回应新玩家的。
第一次进入网站以后，我找到了他们客服的联系方式，并向他们的客服发送了一封邮件，邮件的内容并没有明确讲明我将在他们的网站上发挥网上赌博游戏。过去，我总是看到了一个网上赌场的客服会努力为他们的潜在客服做出很大的努力，还提供多种联系方式。虽然有一些优秀的网上赌场只提供电子邮件作为与他们联系唯一手段，我仍然担心新的网站不竭尽全力给你提供尽可能多的联系方式。
不过，在于这个新的网上赌场联系时，从他们给我回复的邮件中，我发现了一些问题。我当时预计他们会很快给我答复的，但是过了七个小时他们给我回复。试想，在竞争激烈的网上赌场行业，这样的服务速度，如何能挽留客户。七个小时，我可以很容易地通过互联网搜索出其他新的在线赌场，并开设一个帐户。虽然他们给我的答复是令人满意的，但答复的信息不完整。如果这是他们迎接新客户的方式，我会另择场子。
所以，我的基本看法是：快速，高效，友好的客户服务，是网上赌场的市场竞争必不可少的。
译文：
Customer Care at Online Casinos
Last week, I was directed towards a new online casino – whose name I will not mention – having being told that it looked promising. At first glance, it certainly got my attention – snazzy graphics, lots of marketing hype and a nice games selection. But I decided to cut to the chase and check behind the scenes before opening an account and putting my first dollar down. I checked out the customer support options, with the intention of contacting them with a question, with one intention in mind – to test drive customer care and see how they respond.
The first red light went off after seeing that there was only one way of contacting customer support, via email. Now, although this shouldn’t be the deciding factor about whether you continue playing at a site or not, I always see this as a warning sign of a site that doesn’t make much effort in providing you with multiple ways of contacting them. While there are some excellent online casinos that only offer email as a means to contact them, I am still wary about new sites that don’t go to great lengths to give you as many contact options as possible.
Nevertheless, I sent my email with a simple question regarding their software. It was a one liner, no brainer and I expected a reply very soon. It took this site – this NEW site which is trying to make an impression on the highly competitive online casino industry – all of seven hours to get back to me with their reply. Seven hours in which I found the answer for myself on the internet after a bit of searching, seven hours in which I managed to go to work and come back. Seven hours where I could easily have checked out other new online casinos, opened an account and received a reply to my question several times over. While the reply I got from them was satisfactory, it wasn’t complete. If this is the way they greet new customers, I’m taking my custom somewhere else.
So, the moral of my story is this:
Look out for customer support that is quick, efficient, friendly and easy to reach. With so much competition in the online casino market, you shouldn’t have to settle for anything less.